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Coulee Health is Now Hiring

Job Title: Front Desk Attendant

Job Summary: Answer phones, schedule appointments, check patients in and out of the clinic in a friendly and professional manner. The primary role of the Front Desk Attendant is to establish the flow of the office so that each interaction with a patient is a positive one.
The billing specialist portion of the job generates revenue by making patient and secondary payer payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts.
Time Commitment: Approximately 22 hours/week (Mon 7:45a-12p,1p-6p, Tue 3p-6p; Wed 12:45p-6p; Fri 7:45a-3p)
Primary Responsibilities:
Adhere to CH Core Values, Core Focus, and function with the CH Niche in mind
Greet and interact with patients in a professional and friendly manner
Check patients into and out of the clinic for their appointments
Schedule/reschedule patient appointments
Enter demographic information into the computer system
Collect payments
Prepare new patient charts for appointments
Prepare and send out letters to PCPs in a timely manner
Print out credit card settlement and ensure accuracy
Retrieve and send faxes/emails. Relay information to appropriate person(s)
Answer phones and relay messages to appropriate person(s)
Retrieve voicemail(s) and handle them appropriately
Help out the CH team whenever necessary, regardless of the task
Adhere to CH’s attendance and tardiness policies
Remain HIPAA-compliant; no personally identifiable patient information – including patient names and case information – may be discussed with anyone outside of pertinent office staff (full HIPAA guidelines available at CH)
Maintain a positive attitude and relationship with CH staff and its patients
Perform other necessary duties as assigned by the office manager
Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur
Utilizes collection agencies and determines appropriateness of pursuing legal remedies
Maintains report by tracking billings; monitoring collections; compiling information
Initiates claims against estates by monitoring deaths and unpaid accounts
Secures outstanding balance payments
Sending monthly statements
Maintains work operations by following policies and procedures; reporting compliance issues
Maintains quality results by following standards
Protects CH’s value by keeping collection information confidential
Updates job knowledge by participating in educational opportunities
Serves and protects the CH community by adhering to professional standards, CH policies and procedures, federal, state, and local requirements
Enhances billing department and CH reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Secondary Responsibilities:
Maintain a clean, organized, and professional environment in the office and at the front desk
Seek guidance appropriately
Refill paper products/office supplies as necessary, notify of low inventory
Organize supplements, storage spaces
Skills/attributes:
Is punctual and dependable
Is respectful of all patients, staff, children, visitors
Friendly and professional at all times
Basic computer knowledge
Ability to work in a fast-paced environment
Comfortable working solo without continuous instruction (takes initiative)
Is a team player
Legal Compliance
Quality Focus
Productivity
Time Management
Organization
Attention to Detail
Documentation Skills
Analyzing Information
General Math Skills
Resolving Conflict
Litigation

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